Cancellation policy

 

Purchase Options Cancellation Policy

Last updated: October 23, 2026

This policy applies to subscriptions, pre-orders, and any other purchase option on stoneandsilkgrooming.com where you're charged later or on a recurring basis. It works alongside our Terms of Service and Refund Policy.

Subscriptions

How subscriptions work
When you subscribe, you authorize Stone & Silk Grooming, LLC to charge your payment method automatically at the interval you choose (for example, every 1, 2, or 3 months) until you cancel. The price, delivery frequency, and any subscription discount are shown at checkout and in your order confirmation.

Canceling your subscription
You can cancel anytime, with no fees or penalties:

  • Online: Log in to your account at stoneandsilkgrooming.com, go to your subscriptions, and select Cancel.
  • By email: Contact support@stoneandsilkgrooming.com with your name and order number. We'll confirm your cancellation in writing.

To avoid your next charge, cancel at least 5 days before your next billing date. Cancellations made after that will take effect on the following cycle, and the order already charged will ship as scheduled.

Skipping, pausing, or changing
You can skip a delivery, pause your subscription, change your scent, or adjust your delivery frequency from your account, or by emailing us, at least 5 days before your next billing date.

Price changes
If the price of your subscription changes, we'll email you at least 7 days before the new price takes effect, so you have time to cancel or make changes.

Refunds on subscription orders
Subscription orders that have already been charged and shipped follow our Refund Policy. Unopened products can be returned within 30 days of delivery. If you forgot to cancel and your order hasn't shipped yet, email us right away and we'll do our best to cancel and refund it.

Failed payments
If a payment fails, we'll notify you and try again. If we can't collect payment after several attempts, your subscription may be paused or canceled.

Our right to cancel
We may cancel a subscription if a product is discontinued or for any reason outlined in our Terms of Service. If we do, we'll notify you and refund any amount charged for orders we can't fulfill.

Pre-orders

How pre-orders work
Some products are made in small batches and offered for pre-order before they're ready. The estimated ship date is shown on the product page. Depending on the product, you'll either be charged in full at checkout or charged when your order ships, as stated on the product page.

Canceling a pre-order
You can cancel a pre-order anytime before it ships by emailing support@stoneandsilkgrooming.com with your order number. If you've already been charged, we'll issue a full refund to your original payment method within 5–10 business days.

Delays
Handmade batches sometimes take longer than planned. If your pre-order will ship more than 2 weeks after the estimated date, we'll email you with an update, and you can cancel for a full refund.

Custom Scent Builder orders
Custom blends are made to order. They can be canceled for a full refund until production begins. After that, they're final sale except as stated in our Refund Policy.

Contact us
Questions about your subscription or pre-order? Email support@stoneandsilkgrooming.com.
Stone & Silk Grooming, LLC · 920 Sauvignon Ct, Reno, NV 89506