Refund policy

 

Returns & Refunds

Every Stone & Silk product is made by hand in small batches in Reno, NV. We want you to love what you ordered. If something isn't right, here's how we'll make it right.

Unopened products
You can return unopened, unused products in their original packaging within 30 days of delivery for a full refund of the product price. Seals must be intact.

Opened or used products
Because these are personal care products applied to skin and hair, we can't accept returns of opened or used items, for hygiene and safety reasons. If a product didn't work for you, though, reach out anyway. We'd rather hear about it, and we'll do what we reasonably can.

Custom scent blends
Products made through the Custom Scent Builder are made to order for you, so they're final sale and can't be returned or exchanged unless they arrive damaged or defective.

Damaged, defective, or wrong items
If your order arrives broken, leaking, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you. No need to send the damaged item back.

Skin reactions
Natural ingredients can still cause reactions in some people. Check the ingredient list before use and patch test first. If you have a reaction, stop using the product and contact us.

How to start a return
Email support@stoneandsilkgrooming.com with your order number and the items you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first.

Return shipping
Unless the item was damaged, defective, or our mistake, return shipping is your responsibility and original shipping charges aren't refundable. We recommend a trackable shipping method.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Exchanges
Want a different scent? The quickest route is to return the unopened item for a refund and place a new order.

Gift cards and sale items
Gift cards are non-refundable. Sale items follow the same rules as full-price items unless marked final sale.

Questions? Reach us at support@stoneandsilkgrooming.com. As a veteran-owned small business, we stand behind what we make.

Stone & Silk Grooming, LLC · 920 Sauvignon Ct · Reno, NV